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Terms and Conditions of Sale
Effective Date: 28/03/2024
Customers may pay for the products by credit card. The following credit cards are accepted for payments:
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, he/she may contact us at +3228085099 or at: https://www.jomalone.eu/customer_service/contact_us.
The withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the goods. For contracts covering the order of several goods that are to be delivered separately, the withdrawal period is fourteen days from the date on which you or a third party you name and who is not the carrier has received the last item of such order.
However, this right of withdrawal does not apply to products which have been personalized, except for defects in the products or incomplete or incorrect delivery. If a personalized product is delivered damaged or is defective, customers should immediately contact us at +3228085099 or at: https://www.jomalone.eu/customer_service/contact_us.tmpl.
Likewise, you may refer disputes related to the sale of the Product to the following Alternative Dispute Resolution entity:
Please find below the list of countries concerned and our local entities acting as the vendor, applicable Local Laws and the Alternative Dispute Resolution entities:
Your shipping address Country | Vendor | Applicable Local Laws | Alternative Dispute Resolution entity |
Belgium | Estee Lauder Cosmetics S.A./N.V. Airport Plaza-Kyoto Bldg. Leonardo Da Vincilaan 19 Diegem, Belgium 1831 | Laws of Belgium | Ombudsman du Commerce Avenue Edmond Van Nieuwenhuyse, 8 Bruxelles, 1160 Belgium Email address: info@ombudscom.be Website: http://www.ombudsmanvoordehandel.be Phone: +32 2 788 05 20 |
If you wish to withdraw from the contract, please fill in this form and return it to us.
If you wish to return one or more items purchased on the Jo Malone Site:
To:
I hereby withdraw from the contract concluded by me for the purchase of the following goods (provide the name and quantity of the product(s) returned):
OR for the part exchange of the following goods (provide the name and quantity of the product(s) exchanged):
Ordered on: (insert date)
Received on: (insert date)
Name of consumer:
Address of consumer:
Signature of consumer (only required for notification on paper):
Date: